At Soft Riot Studio, we believe good business is built on trust.
Part of that trust is being open about how we collect, use and protect your information. This Privacy Policy explains what information we collect, why we collect it and how we keep it safe.
If you have any questions after reading this policy, please get in touch.
Email: hello@softriotstudio.co.uk
Soft Riot Studio is a UK-based operations consultancy helping organisations simplify processes, improve workflows and create practical digital solutions.
Our services include:
Depending on how you contact us, we may collect:
We only collect information that is relevant to providing our services.
We do not knowingly collect sensitive personal information unless you choose to provide it as part of working with us.
We use your information to:
We do not sell your personal information.
Under UK GDPR we process personal information using one or more of the following lawful bases:
To provide services you have requested.
To communicate with clients, improve our services and manage our business effectively.
Where we must retain information for tax, accounting or legal purposes.
Where you have specifically agreed to receive information from us or have given permission for us to use your information in a particular way.
We only keep personal information for as long as necessary.
Typical retention periods include:
Client records - Up to 7 years where legally required
Enquiries that do not become clients - Up to 12 months
Feedback - Up to 12 months
Information is securely deleted once it is no longer required.
Sometimes we use trusted third-party providers to help deliver our services.
These may include:
Where third parties process information on our behalf, they are required to protect it and only use it for the agreed purpose.
We never sell your information.
Our website may use cookies to:
Where required by law, we will ask for your consent before placing non-essential cookies.
A separate Cookie Policy explains this in more detail.
We take security seriously.
We use appropriate technical and organisational measures to protect personal information from:
Although no system can ever guarantee complete security, we continually take reasonable steps to protect the information entrusted to us.
Depending on your location, you may have the right to:
To exercise any of these rights simply email:
Our services are intended for businesses and adults.
We do not knowingly collect information from anyone under the age of 18.
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the revision date shown at the top.
If you have any questions about this Privacy Policy or how your information is used, please contact us.
If you are unhappy with how we have handled your personal information, please contact us first and we will do our best to resolve the issue.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Website:
https://ico.org.uk/make-a-complaint
Telephone:
0303 123 1113